How we size a service desk
The numbers behind response times and staffing.
Trusted since 2008
Infrastructure, cloud and support for growing companies
A single team handles projects and support, so nothing is lost between the people who build it and the people who maintain it.
200+companies supported
50engineers
99.9%typical uptime
30 mincritical response
IT integrator
Our story
We started in 2008 as a three person team fixing offices that had outgrown their router. Today we are fifty engineers looking after more than two hundred companies.
Our approach is simple: understand how your people work before suggesting any technology. Most of our best solutions are the boring ones that never wake anyone at night.
Kind words
Clear scope, honest estimates and an on time delivery. We have extended the contract twice.
Theo BennettRepeat customerTheir engineers answer the phone and then actually fix things. Rare and valuable.
Anna MarshRegular customerAfter the migration nobody noticed anything changed, which was exactly the goal.
Tess BrandtClientFrom the journal
What a good backup actually looks like
Why most backups fail on the day they are needed, and a checklist to avoid that.
Planning a migration without a weekend of downtime
A staged approach that keeps people working throughout.
Questions we hear a lot
Do you work with small teams?
Our smallest clients have around twenty people. For smaller teams we can recommend partners.
What are your response times?
Critical incidents get a response within thirty minutes, standard requests within four working hours.
Can you work alongside our in house team?
Yes. We often take over routine support so your engineers can focus on projects.
Where is our data kept?
Wherever you decide. We design for local data centres or the region you specify.